VICTORIANS are happier with the state's cab service than they have been in six years, according to a survey by the taxi directorate.
The questionnaire also showed a marked improvement in customer satisfaction over the past 12 months.
So far, for the financial year 2012/13, customers gave Victorian cabs a 69.5 per cent satisfaction rating, up from 66.6 per cent for the previous financial year and 63.6 for 2009/10.
The Victorian Taxi Directorate Customer Satisfaction Monitor is a quarterly survey of 425 cab users.
Victorian Taxi Association (VTA) Deputy CEO David Samuel attributed the results to an improved booking app, driver codes of conduct and the wider use of GPS.
"Over the past 12 months the taxi industry has been taking the initiative and implementing new ideas that are producing results," Mr Samuel said in a statement.
"It's clear that this is paying off and that customers are receiving a better service."
Customers indicated they were pleased with the level of personal security in cabs, the taxi booking service and the fares and payment system.
They were least pleased with the process of finding a taxi on the street.
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